Live chat done properly
Live chat is such a good idea. The days of picking up the phone and talking to somebody just seems so…outdated. Who really wants to talk to a stranger?
The problem is that many companies have got it wrong with live chat so far – from rubbish robots who don’t understand language to overworked human advisors. John Taylor seems to have found the answer with Action AI. Clever software that can even understand and respond to regional slang. Why aye lad.