Chatboting & charging
- Hayley Freedman - CHARGit
- John Taylor - Action AI
Yeah yeah, Elon Musk has sent some bits and bobs up into space. Big bloody whop. In the words of Shania Twain – ‘that don’t impress me much’. The best thing to happen to the tech world this week is this podcast.
Sue, Sarah and Paul had plenty to get their heads around this week – it all starts with a chit chat about live chat.
Experience of online chat can vary for lots of people. Some will be a robot that won’t understand you, others will be humans that will take an age to reply to you (probably because they have so many on-the-go) and then you’ll have some really good ones. If it’s the latter – it’s probably down to John Taylor’s company Action AI. They’ve been using some clever software to improve customer experience.
Our other guest is solving one of the most frustrating issues in this modern technological age. Charging. Don’t you hate it when you’ve got 2% left on your commute home but you’ve got no wires to juice up. Enter CHARGit – Hayley Freedman explains how she got into the wireless charging industry.